Notice of accessing, collecting, storing, using, and disclosing energy usage information
CleanPowerSF, its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct CleanPowerSF business or to provide services to customers as required by the California Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to (a) comply with law, regulation, or court order; (b) collect unpaid bills; (c) resolve customer disputes or inquiries; (d) communicate about demand response, energy efficiency, energy management, and conservation programs, or (e) in situation of imminent threat to life or property.
CleanPowerSF shall not, under any circumstance, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released for program analysis, reporting, or management.
Customer data, including individual customer names, addresses, and electric energy usage data, is collected via PG&E’s metering systems. CleanPowerSF may share customer data with contractors and vendors for purposes of providing CleanPowerSF services and/or CPUC approved programs. Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as CleanPowerSF. CleanPowerSF maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise necessary by law or regulation.
The effective date of this policy is March 1, 2019. Notice of this policy will be provided annually to customers via an on-bill message directing customers to the most updated version on CleanPowerSF’s website at www.CleanPowerSF.org. Any changes to this policy between notification periods will be communicated through CleanPowerSF’s website. Previous versions of this policy can be requested via email at CleanPowerSF@sfwater.org.
Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by CleanPowerSF or limit the collection, storage, use or disclosure of such information, may contact our Public Relations Office by phone at (415) 554-3289 and ask for a CleanPowerSF representative, via email at CleanPowerSF@sfwater.org, or by mail at 525 Golden Gate Ave 7th Floor, San Francisco CA 94102. Limitations placed on customer information may affect CleanPowerSF’s ability to provide service to the customer and may require coordination with PG&E.